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FACT FOCUS: Zoom says it isn’t training AI on calls without consent. But other data is fair game

By MELISSA GOLDIN - Aug 08, 2023, 08:06 PM ET
Last Updated - Aug 21, 2024, 04:05 AM EDT
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Zoom terms of service now require you to allow AI to train on ALL your data — audio, facial recognition, private conversations — unconditionally and irrevocably, with no opt out,” read one widely-shared tweet this week that has since been deleted. “Don’t try to negotiate with our new overlords

An update to Zoom’s terms of service is worrying some online that the company now has permission to use their videos and chat logs for artificial intelligence training with no ability to opt out

An update to Zoom’s terms of service is raising alarm bells on social media, with users claiming it reveals the videoconferencing company is now tapping their online doctor visits and virtual happy hours to train artificial intelligence models. 

“Zoom terms of service now require you to allow AI to train on ALL your data — audio, facial recognition, private conversations — unconditionally and irrevocably, with no opt out,” read one widely-shared tweet this week that has since been deleted. “Don’t try to negotiate with our new overlords.” 

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The company quickly responded with a blog post on Monday stressing that it “will not use audio, video, or chat customer content to train our artificial intelligence models without your consent,” and adding a line to the terms to make this clearer.  

Online privacy experts say that this policy is now accurately reflected in the document. However, the terms do still allow Zoom to train AI on other data, such as how customers behave — and they question how much choice some meeting participants will have to opt out if, say, their boss decides otherwise. 

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