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FILE - A man waits for a Delta Airlines flight at Hartsfield-Jackson International Airport in Atlanta, Jan. 7, 2022. (AP Photo/Charlie Riedel, File)

Delta sues cybersecurity firm CrowdStrike over tech outage that canceled flights

Delta Air Lines is suing the cybersecurity firm that has been blamed for causing a global technology outage this summer

By AP News
Published - Oct 25, 2024, 08:39 PM ET
Last Updated - Dec 16, 2024, 05:57 PM EST

ATLANTA (AP) — Delta Air Lines sued CrowdStrike on Friday, claiming the cybersecurity company had cut corners and caused a worldwide technology outage that led to thousands of canceled flight in July.

The airline is asking for compensation and punitive damages from the outage, which started with a faulty update sent to several million Microsoft computers. Delta said the outage crippled its operations for several days, costing more than $500 million in lost revenue and extra expenses.

CrowdStrike said Delta is giving “misinformation,” does not understand cybersecurity and is trying to shift blame for its slow recovery from the outage.

The U.S. Department of Transportation is investigating why Delta took longer to recover than other carriers. Transportation Secretary Pete Buttigieg said the department also would look into complaints about Delta customer service during the outage, including long waits for help and reports that unaccompanied minors were stranded at airports.

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