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OTTAWA, ON and GATINEAU, QC, Nov. 22, 2024 /CNW/ - Today, the CRTC is launching three public consultations to make it easier for Canadians to choose the Internet and cellphone plans that are best for them.
These proceedings allow the public to share their experiences with the CRTC. They will help generate new ideas on how Canadians can have more control over their Internet and cellphone services.
First, the CRTC is considering new measures to ensure that Canadians get notified when their plans or discounts are about to end. These measures could make it easier to avoid bill shock by knowing in advance when prices are about to change.
Second, the CRTC is looking at stopping providers from charging fees when Canadians cancel or change their plans. Ending these fees could make it easier to take advantage of better offers in the marketplace.
Third, the CRTC is exploring how self-serve options could help Canadians when they need to change or cancel their plans. These options could make it easier to choose the best Internet and cellphone offers.
The CRTC is accepting comments until January 9, 2025. Interested persons can participate by:
All comments received will form part of the public record and will inform the CRTC's decisions.
In the coming weeks, the CRTC will launch additional consultations to help protect Canadians. This includes a proceeding designed to make it easier to compare plans when shopping for Internet services.
These consultations follow other recent actions the CRTC has taken to help protect Canadians. These actions include reminding service providers to inform customers of price increases and early cancellation fees, calling on providers to offer more affordable options for international roaming, and ensuring that providers meet their obligations under the CRTC's Consumer Protection Codes.
Quote:
"Canadians need the flexibility and power to choose the Internet and cellphone plans that best meet their needs. We look forward to hearing about Canadians' experiences through these public consultations, so that the CRTC can take appropriate action."
- Vicky Eatrides, Chairperson and Chief Executive Officer, CRTC
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SOURCE Canadian Radio-television and Telecommunications Commission