Susan Patricia Griffith

Susan Patricia Griffith is an American business executive who currently serves as the president and chief executive officer of The Progressive Corporation (PGR). 

Tricia Griffith was appointed president and chief executive officer and elected to the Board of Directors of The Progressive Corporation in July 2016. She was the first female to hold this position in the history of the company.

Prior to being named CEO, Griffith served as Progressive's Personal Lines Chief Operating Officer since April 2015, overseeing Progressive's Personal Lines, Claims, and Customer Relationship Management groups.

Griffith joined Progressive as a Claims Representative in 1988 and has served in many key leadership positions during her tenure. She held several managerial positions in the Claims division before being named Chief Human Resources Officer in 2002. As Chief Human Resources Officer, Griffith launched Progressive's first-ever diversity and inclusion program, establishing the Progressive African American Network and LGBT Plus in 2007. In 2008, she returned to Claims as the group president, overseeing all claims functions. Prior to being named Personal Lines Chief Operating Officer, Griffith was President of Customer Operations, overseeing claims and the customer management group, which comprises the company's contact center group (sales and delivery), as well as the customer experience, systems experience, and workforce management groups.

Griffith has a bachelor's degree from Illinois State University and is a graduate of the Wharton School of Business Advanced Management Program.